Company: Bitrecruit
Client / Employer: Occupop
Location: Waterford, County Waterford, Ireland
Job reference: b938d19e1a7b72a5ae42af8cc40cc563
Responsibilities
Act as the main point of contact for service customers – in person, over the phone, and online
Schedule and manage service appointments, ensuring efficient workshop loading
Provide accurate estimates, explain service work clearly, and obtain customer authorisations
Liaise between customers and the workshop, keeping both parties updated
Promote additional services and maintenance plans where appropriate
Handle customer concerns or complaints professionally and promptly
Ensure all invoicing, warranty, and service documentation is completed accurately
Deliver an outstanding customer experience every step of the way
Qualifications
Previous experience in a Service Advisor or similar customer service role (automotive industry preferred)
Strong communication and interpersonal skills
Confident with IT systems and booking software
Excellent organisational skills and attention to detail
A proactive, team‑oriented attitude with a passion for customer care
Offer
Salary of €40,000 with OTE (On‑Target Earnings)
Ongoing training and career development
A supportive and friendly team environment
Opportunities for progression within a growing dealership
To apply, send your CV to info@occupop.com
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