Join to apply for the House Host/Receptionist - 24 hrs per week role at Locke Hotels
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Join to apply for the House Host/Receptionist - 24 hrs per week role at Locke Hotels
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Be you at work
Here at Locke, we create spaces where you can be you - and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.
Be you at work
Here at Locke, we create spaces where you can be you - and we don’t just mean our design-led aparthotels. From front desk to back office, on-the-ground to behind-the-scenes, our team makes Locke what it is. Forget demographics: we’re building a community of the culturally curious. The forward-thinking. The ever-questioning.
House Host
The role
Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?
Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that…).
What It Looks Like.
* Creating tell-your-mates experiences that makes guests want to keep coming back
* Being an authority on local goings-on and inspiring guests with new ideas
* Being a friendly face and go-to person for guests, contractors and visitors
* Managing reservations and queries online, by email, on the phone and in person with a can-do attitude
* Being empowered to use your initiative when dealing with guest complaints or operational challenges
* Being an active member of the team in meetings and development sessions
* Supporting the management team in ensuring our apartments stay looking fresh
* Liaising with contractors and suppliers
* Being happy working both on your own and as part of a team
* Taking payments and reconciling the books at the end of the day
* Actively looking for opportunities to grow revenue and occupancy
* Identifying upselling opportunities
What You’ll Need.
* Experience in a customer-facing role
* Intuitive customer service
* Natural influencing skills with a knack for managing expectations
* Proven sales ability
* Reliable decision-making
* Confidence to act quickly and take smart risks based on insight
* Strong grasp of spoken and written English
* Impeccable attention to detail
* Confidence using IT systems and software (including Microsoft Office)
Values you share
* Courage to question, evolve and be human
* Curiosity to seek out innovation, change and creativity
* Confidence to challenge convention and look for better ways to do and be
* Accountability and the desire to empower those around you
* Freedom to be yourself at work, just as much as at play
* Acceptance that perfection doesn’t exist and no-one has a monopoly on good ideas
* Recognition of humanity in yourself and others to learn fast, evolve and grow
When and Where?
* You’ll work 24 hours per week
* We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.
* Based mostly at Beckett Locke, but you might also work at other Locke locations
About Edyn
Our vision is to create sanctuaries across European cities, which provide a sense of belonging to the free-thinking urbanite in all of us. Each of our brands - Locke, SACO and Cove - is firmly rooted in the local neighbourhood, offering vibrant experiences and connections which nourish and enliven the soul. To find out more about what it’s like to work at edyn, visit https://www.findingedyn.com/start-here-go-anywhere
About Locke
Beautifully designed, one-of-a-kind, locally inspired aparthotels. Made to be lived in, not just slept in. Where home meets lifestyle hotel. Work meets life. People connect with themselves, and the community. Another way to stay. To find out more about Locke, visit http://lockeliving.com/.
Diversity, Equity, and Inclusion Statement
edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity.
This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity.
We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Design, Art/Creative, and Information Technology
* Industries
Restaurants
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