Job Title: Technical Service Coordinator
Job Description
We are seeking a highly organized and detail-oriented Technical Service Coordinator to join our team. In this role, you will be responsible for coordinating service activities, supporting field engineers, and ensuring an excellent customer experience from enquiry through to job completion.
* Manage customer service activities from initial enquiry through to handover.
* Plan, schedule, and coordinate jobs for service engineers across Ireland.
* Manage workflow through the company's job management software.
* Prepare and submit risk assessments and ensure compliance with Health & Safety requirements.
* Oversee the completion and submission of service reports and management reports.
* Provide quotations and assist with surveying work.
* Maintain strong relationships with key customer accounts.
* Support field engineers and customers with technical queries.
* Liaise closely with service and sales teams.
Required Skills and Qualifications
To succeed in this role, you will need:
* 3-5 years' experience in a similar operations, service coordination, or customer service management role.
* Experience in a technical, engineering, or mechanical services environment is an advantage.
* Strong organisational and multitasking abilities.
* Excellent communication and interpersonal skills.
* Confident planning workloads and managing priorities.
* Strong IT skills, including Microsoft Excel and job-management systems.
* A high level of initiative, accuracy, and problem-solving ability.
* The ability to motivate individuals and work effectively within a team.
* Flexibility, energy, and a customer-focused approach.
* A third-level qualification is desirable but not required.
Benefits
This role offers the opportunity to take charge of customer service and make a meaningful impact every day. If you have the skills and qualifications we're looking for, please send your CV to us and step into a challenging and rewarding career.
Skills: Workflow Scheduling Compliance Reporting