ROLE TITLE:Junior IT Support Technician – Fixed Term 6-month ContractReporting to:Senior IT Infrastructure EngineerAbout Folens:Folens is Ireland's largest educational publisher, providing Irish teachers and students with the essential curriculum materials—both print and digital—that they need in schools every day.As a leading provider of innovative educational tools, Folens Publishers is dedicated to making learning easier and more impactful for teachers and students. Leveraging over 65 years of expertise and a focus on cutting-edge solutions, we respond effectively to the evolving needs of teachers across Ireland's education sector.Our mission is to provide outstanding educational tools that have a positive impact on teaching and learning by responding to our customers' needs. Our vision is to make great learning easyRole Purpose:Are you passionate about technology and eager to kick-start your IT career? We're looking for a Junior IT Support Technician to join our dynamic IT team. This is a hands-on role where you'll manage support tickets, assist end users, and ensure smooth day-to-day operations across the organisation.You'll gain exposure to a wide range of technologies, from hardware troubleshooting to Microsoft 365 administration, and receive on-the-job training to help you grow.What You'll DoIT Support & Ticket ManagementRespond to and resolve IT support requests via Freshdesk.Provide first-line support for PCs, laptops, and mobile devices.Troubleshoot hardware, software, and operating system issues.Coordinate with Dell for warranty and repair cases.Device Setup & DeploymentConfigure and deploy PCs, laptops, and mobile devices (iOS & Android).Manage device upgrades and replacements.Perform PC/laptop setup for new and existing staff.User Account ManagementCreate and configure Active Directory and Microsoft 365 accounts.Handle password resets and access requests.Manage leaver processes and equipment reallocation.Equipment & InventoryMaintain accurate IT asset records.Monitor stock levels and order equipment as needed.Oversee organisation of the IT setup room and storeroom.Office Technology & SafetyEnsure tidy desk wiring and assist with ergonomic checks.Test Teams Rooms weekly and maintain meeting room equipment.Additional DutiesProvide cover for senior IT staff during absences.What We're Looking ForEssential:Relevant IT qualification (Certificate, Diploma, or Degree).Strong knowledge of Windows OS and basic troubleshooting skills.Initiative and problem-solving ability with good judgment on escalation.Desirable:Familiarity with Active Directory and Microsoft 365.Experience with Freshdesk or similar ticketing systems.Knowledge of Intune, Autopilot, and mobile device support.Ability to research and use AI tools (e.g., Copilot, ChatGPT) for solutions.Entry-Level Applicants Welcome:No experience? No problem If you have the right qualifications and enthusiasm, we'll provide full training.Why Join Us?Career Growth: Hands-on experience with modern IT systems and tools.Training Provided: Learn on the job and develop your technical skills.Future Flexibility: Potential hybrid working if contract extended beyond 6 months.Location: Onsite (5 days per week, potential hybrid after 6 months) Hibernia Industrial Estate, Dublin 24Contract: 6-month fixed term contractTo apply please send a CV to If you have any further queries, please contact Folens HR on Job Types: Full-time, Fixed term, GraduateContract length: 6 monthsPay: €27,000.00-€32,000.00 per yearBenefits:Bike to work schemeCompany eventsEmployee assistance programOn-site parkingWork Location: In person