CROÍ ADMINISTRATOR & RECEPTIONIST (PART-TIME)
About Croí
Croí is an award-winning, not-for-profit, Irish Heart & Stroke Foundation based in Galway (Registered Charity Number
Our vision is an end to premature death or disability from cardiovascular disease in Ireland.
Our mission is to prevent heart disease and stroke, save lives, and empower and support families, communities and future generations to take control of their health and well-being.
Since its genesis in 1985, Croí has developed an expertise in cardiovascular disease and stroke prevention, early detection and intervention, and built a dynamic and energetic multidisciplinary team committed to excellence in all areas of our work, which has been recognised by a variety of national and international healthcare and innovation awards.
We are recruiting for a part-time Administrator & Receptionist 3 afternoons per week to job-share the coordination of our health programmes and a busy front-of-house reception. If you want to work with an organisation that believes what you believe, is moved by the power of purpose, cares about helping and supporting people, has great ideas, and is passionate about your future professional growth, we would love to hear from you
The Role
Croí is seeking to recruit a part-time Administrator & Receptionist to job share with our current administrator and receptionist to coordinate health programmes and a busy front of house reception. You will also be required to provide administrative support to the wider team. This is an excellent opportunity for an individual interested in working three afternoons a week (Monday, Tuesday and Thursday). Our minimum requirement is 14 hours per week with the possibility of 16.5 hours if desired.
The key to success in this role will be a friendly and professional manner, strong attention to detail and the ability to manage and prioritise multiple tasks.
The successful candidate must have at least three years of experience working in a similar role. This role is based at the Croí Heart & Stroke Centre, Galway (H91 FF68).
Principal Duties & Responsibilities
* Coordinate health programmes and classes
* Support the health team
* Manage reception and related front of house duties in a busy environment, while also handling incoming phone calls and email enquiries
* Receive and manage payments for various health and lifestyle programmes
* Update the CRM system
* General administration support across the health and fundraising teams
* Ad-hoc duties as required
Administrative Role
Roles include but are not limited to:
* Coordinate and manage programme enrolment, registrations, payments, data entry on to the CRM and all related admin around the health programmes
* Managing and logging all calls to Croí Connects (Croí's telephone helpline)
* General administrative tasks related to the wider Health team (e.g. sending out letters, information leaflets, etc.)
* Occasionally, you may be required to work outside normal office hours for special events
Front of House Role
Roles include but are not limited to:
* Deliver a friendly, efficient, customer service and create a warm and welcoming atmosphere for the visitors to the centre and on the phone
* Maintain a clean, safe and organised reception area by complying with standard operating procedures, including health & safety
* Provide support to other departments as required and have a good understanding of their roles within the organisation
* Support the meeting & events coordinator as required
* Manage and record all deliveries and process any outgoing packages with the courier service
* Welcome and manage all visitors on arrival and ensure that they sign-in
Skills & Competencies
* 3+ years' experience in a similar role, with a strong customer-service focus
* Excellent communication, verbal and writing skills
* Proven time management and organisational skills, with the ability to work to tight deadlines
* Strong IT skills and proficient in Microsoft Office (Outlook, Word, Excel, etc.)
* Experience with CRM systems an advantage
* Familiarity with office/reception management procedures
* Highly organised with strong planning, coordinating and time management skills
* Ability to handle sensitive and confidential information with discretion
Remuneration
The salary scale for this role is €16.50 to €18.50 per hour dependent on experience. The role is being offered initially as a fixed-term contract of 12 months. We require a minimum of 14 hours a week over three afternoons, with the possibility of 16.50 hours if desired.
To apply, please send your CV, with a cover letter, to
by Friday, September 12th
A desktop shortlisting process may be carried out prior to the interview stage. Attendance at the interview will be at the candidate's own expense.
To learn more about Croí, please visit
This job profile will be subject to review in accordance with service developments and is neither restrictive nor definitive, but rather a guide to the general range of duties required.
Job Types: Part-time, Fixed term
Contract length: 12 months
Pay: €16.50-€18.50 per hour
Benefits:
* On-site parking
Work Location: In person