Ergo are currently seeking a permanent Service Desk Analyst to join the IT team in our office in Dublin 3. This is a great opportunity for someone looking to start their career in IT and gain experience in providing first line IT Support to our staff and clients.What will you do?Provide first line technical support to internal staff and to our Global external client baseAssume full ownership and responsibility of all allocated support cases ensuring they are dealt with promptly and professionally and satisfactorily concludedInstalling, configuring and troubleshooting of IT related software and hardwareHighlight any anomalies on our customer sites raising a service ticket and escalate using the correct escalation proceduresDevelop and maintain an in-depth technical knowledge of Ergo products, services and solutionsPerform routine day to day system checks.Work closely with the relevant stakeholders to ensure that the highest quality of technical support and consultancy is delivered to the customer alwaysDocument relevant technical information in our One Note library & ITSM tool including site schematics, system problems, problem resolution and knowledge base contentRecord and maintain hardware and software inventories, site and/or server licensing and user access and securityWhat do you need?Excellent communication skills and telephone mannerExperience in building and nurturing relationships with customersTo be calm & poised under pressureYou are committed to your own professional development and demonstrate a growth mindset.You have experience with the Microsoft operating system and applications.You have some IT certifications or training (MTA/MSCA exam, for example)