Helpdesk Administrator Were looking for an organised, friendly, and reliable Helpdesk administrator to join our clients team. In this role, youll help book and manage appointments between clients and engineers, making sure everything runs smoothly behind the scenes. You dont need to be technical but you do need to be great with people, calm under pressure, and confident juggling lots of moving parts. Duties: Book and manage service appointments for our refrigeration, plumbing, and electrical teams Talk to customers by phone and email to arrange jobs and answer questions Work closely with our engineers and office team to plan the daily schedule Keep our systems up to date with job details, notes, and follow-ups Organise planned maintenance visits based on service contracts Help the customer care team with general admin when needed Keep customers updated and make sure theyre happy with the service Requirements: Experience in scheduling, customer service, or admin roles A clear communicator who is confident talking to customers and team members Very organised able to manage time well and stay on top of tasks Comfortable using Microsoft Office and basic computer systems (bonus if youve used scheduling or job management software) A positive, can-do attitude and able to stay calm when things get busy Some knowledge of service or maintenance industries is helpful but not required If you would like to hear more regarding this position, please apply through the link provided for the attention of Leanne Thornton or call Leanne on .If you are interested in finding out more about the above role and would like to be considered for this or other suitable roles that we may have available for your skill set please attach your CV via the link provided. Please submit your updated CV in Word Format If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Osborne are proud to be an Equal Opportunity Employer. #INDOSB1 #INDTHORN