Medical Administrator
Join our team and support GP clinics, manage admin tasks, and deliver excellent service to marginalised communities with Safetynet Primary Care.
Characteristic and Values:
Pragmatism, Lack of Prejudice, Optimism, Boldness, Enthusiasm, Committed, Kindness, Positivity, Self- awareness, Sense of Social Justice, Sense of humour, Compassion, Integrity, Empathy, Tenacity, Imagination, Respect, Openness, Patience and Idealism
1. Do you want a job where you can make adifference?
2. Do you aspire to the characteristics and valuesabove?
3. If so, come to work for Safetynet PrimaryCare
Job title: Medical Administrator
Particulars of Office:Permanent Full-Time Contract (subject to funding)
Probationary:6-month probationary period
Remuneration: €35,226.00 per annum
Annual Leave:25 days
Report To: Operations Manager
Safetynet Primary Care
Safetynet Primary Care is a values-driven charitable organisation committed to delivering high-quality healthcare to marginalised and socially excluded people. In doing so, it offers services to marginalised populations that are not available through the mainstream healthcare system, helping to overcome the access barriers faced by disadvantaged individuals.
Safetynetinnovativelyremovesbarriersby providing GP and nurse care in our open access clinics and by bringinghealthcare to homeless people and vulnerable groups in hostels, food halls and drop-in services. Safetynet has developed a significant migrant health service, providing health assessment screening and GP clinics to vulnerable migrants, refugees and international protection applicants. We advocate for an inclusive health system and work towards integration of our patients' healthcare into mainstream services.
Safetynet Primary Care is an equal opportunities employer.
General Job Description
The Medical Administrator will be primarily based in our main hub assisting GP clinics in Dublin 1 and occasionally providing service in our clinics in Dublin 2 and Dublin 7. This includes assisting with back-office administration across these Safetynet Services:
4. Inclusion Health Hub (IHH)
5. Migrant Health (International Protection Applicant Clinics)
6. Homeless Primary Care Team (HPCT - Inreach &Outreach)
7. CapuchinClinic
The role is key to the development and execution of Safetynet's Health Care Services.
The Person
The successful candidate will need to be able to work in a sensitive environment and demonstrate discretion, professionalism, and empathy always.
The ideal candidate will possess the following qualifications, skills, knowledge and attributes:
8. 2+ years' experience in a medical administration role or 3 years in a general administrationrole
9. Excellent interpersonal and communication (verbal/written)skills
10. Excellent IT skills – must be highly competent in Microsoft Office (Word, Excel and Outlook). Desirable: previous use in Practice Management Software
11. Demonstrates excellent attention to detail, with proven ability to multitask and effectively prioritise workload in a demand-driven environment.
12. Capable of managing multiple responsibilities concurrently, even under high-pressure conditions.
13. A full clean (B) driving license isdesirable
14. Fluent written and spokenEnglish
15. Candidates shall be of goodcharacter
16. Candidatesshallbeinastateofhealththatindicatesareasonableprospectofabilitytoprovide regular and efficientservice
Duties & Responsibilities
The role involves working with a small team of medical administrators with responsibilities which include:
17. Managing appointments for GP and nurse clinics.
18. Dealing with patient queries in a friendly and professional manner – providing excellent customer service is of paramount importance to Safetynet
19. Monitoring and actioning incoming emails and phone calls, ensuring queries are followed up with the relevant staff
20. Updating clinic spreadsheets and reporting activity to the SMT
21. Managing the digital and paper filing system efficiently
22. Collaborating with the medical admin team to ensure shared tasks are completed
23. Working closely with the team of nurses and GPs to provide a first-class service to our patients
24. Coordinating and working with managers and staff within various partner organisations involved in patient care
25. Liaising with management for the planning and operation of clinics
26. Assisting with general administrative duties including scanning, photocopying, printing, managing incoming and outgoing post, transfer of medical records etc.
27. Attend meetings and actively engage in team projects.
28. Rotate through various duties as part of team operations.
29. Assist in training new staff, maintaining consistent service standards.
30. Ensure accuracy and confidentiality of data across all systems in compliance with GDPR and Safetynet policies, always safeguarding patient privacy.
Note
This Job Description outlines the current responsibilities of the role. As Safetynet Primary Care evolves and the client needs change, the duties associated with this position will evolve with it.
Further information for Candidates
31. 35 Hours; 5 days Monday –Friday
32. This post is a permanent contract with a 6-month probationary period, subject to funding. Post is also subject to GardaVetting