We are seeking an experienced Front Office Professional to join our team. As a key member of the front desk, your primary responsibility will be to ensure that guests have a memorable experience by handling check-in and check-out procedures with professionalism and friendliness.
Key Responsibilities:
* Manage guest arrivals and departures, ensuring seamless transitions and exceptional customer service.
* Effectively multitask and work under pressure while maintaining attention to detail.
* Provide top-notch customer service to enhance the overall guest experience.
* Maintain a well-presented, polite, and professional demeanor at all times.
* Utilize hotel software efficiently, such as hotel management systems, to streamline operations.
* Adapt to flexible working hours, including mornings, evenings, and weekends.
Requirements:
* Minimum 2-3 years of experience in a hotel reception role within a 4-star or 5-star hotel environment.
* Excellent communication and interpersonal skills.
* Ability to remain composed under pressure and maintain a high level of accuracy.
* Strong problem-solving skills and adaptability.