Utmost is looking for a Senior Policy Servicing Administrator to join our team in our Dublin or Navan office. This role will suit candidates with a background in finance or insurance who are also familiar with claims management and policy servicing.
Skills and Behaviours
* Banking experience or previous policy servicing and processing experience.
* Determined and focused individual with strong time management and analytical skills
* Ability to work under pressure and to meet tight deadlines while displaying strong attention to detail.
* Strong customer focus with a proven track record of implementing market-leading service improvements.
* A deep understanding of the risk and compliance environment.
* Italian language is preferred, but not essential.
Responsibilities
* Ensure processing of own tasks within agreed SLA.
* Be open to take on new tasks when required.
* Ensure adherence to policies and procedures across the various products and business lines.
* Embrace a risk aware mind‑set and ensure any issues / risks are identified and brought to management attention in a timely manner.
* Portray a mind‑set of continuous improvement and innovative thinking.
* Bring ideas and improvements to the table and operate a can‑do attitude.
* Complete all tasks in a manner cognisant of the following measures: End to end timelines, First point resolution, removal of waste, Customer effort, Costs.
* Use initiative for problem solving and identification of improvement measures.
* Identify opportunities to enhance customer experience.
* Support the roll out of strategic projects and initiatives as required.
* Support new starters and junior members in training and share knowledge throughout the team.
* Become familiar with team volumes, metrics and reporting on MI.
* Identify where further support is required for junior members.
* Maintain and develop relationships with all key stakeholders such as sales, clients and intermediaries.
Please note, this is a 12 month fixed term contract.
Equal Opportunities
Utmost Group is an equal opportunities employer.
Data Privacy Notice
Before you give us your personal information it is important that you know what your data protection rights are and how and why we use your personal information. This is set out in the Utmost International Staff Data Privacy Notice which is always available on our staff intranet or you can ask us for a copy.
Agency Assistance
Where Agency assistance is required, Utmost Ireland will engage directly with suppliers. Unsolicited CVs / profiles supplied to Utmost Ireland will not be accepted for the role.
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