We are seeking a highly skilled Insurance Claims Coordinator to join our team. As a key member of our claims function, you will play a crucial role in providing fast and accurate administrative support.
Key Responsibilities
Customer Support
* Answer inbound calls and provide clear guidance to customers.
* Capture initial notification details for household, private motor, and light commercial vehicle claims.
Claim Setup
* Set up claims on our system: policyholder and policy details, loss details, motor specifics, property specifics, and generate acknowledgements and required documentation.
Administrative Tasks
* Manage daily post and shared mailboxes, maintain electronic files, upload evidence, and keep notes/audit trails up to date.
* Liaise with clients, insurers, repairers, assessors/loss adjusters, and recovery partners to ensure timely resolution of claims.
Requirements
* Prior administration experience, preferably in personal lines insurance or claims exposure.
* Proficient in Microsoft 365 (Outlook, Word, Excel, Teams).
* Strong organisational skills and ability to prioritise peak volumes and meet service level agreements.