Access to Care Advisor - UPMC Waterford
Overview
UPMC Hillman Cancer Centre Waterford is hiring a Radiotherapy Access to Care Advisor on an 11 month fixed‑term contract. The Access to Care advisor is responsible for patient services. We are looking for a receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
Key Responsibilities
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them
Answering incoming phone calls, emails and checking voicemails
Receiving and sorting daily mail
Printing simulation list for the day and checking insurance for all patients
Preparing and distributing mail
Managing Task Pad
Arranging patient transportation, ambulance transfers
Daily check‑in for each patient
Collecting patient surveys
Keeping the reception area clean, tidy and free from hazards
Printing appointment cards on Friday morning for the following week
Ordering stationery
Coordinating and resolving patient complaints
Adding patient details to our schedule software (ARIA)
Welcoming walk‑ins and answering questions about services
Linking in with nurses daily
Covering clinics for doctors
Administrative Support
Cross‑covering with other colleagues in the department
Handling patient queries about prices, payments and ensuring all fees are captured before radiotherapy
Coordinating front‑desk activities, distributing correspondence and redirecting phone calls
Managing emergencies promptly and ensuring efficient office operations
Qualifications & Experience
Relationship building skills
Attention to detail and analytical capabilities
Ability to multitask and prioritise accordingly
Adaptability to changes in healthcare
Initiative and innovation
Excellent self‑management skills
Work towards and meet deadlines
Diary management
Proficiency in MS Word, PowerPoint, Excel, Outlook, folder management and systematic filing
At least 2 years’ experience in a similar role preferably in a healthcare environment
Salary
€30,500 – €45,878 pro rata per annum based on a 39 hour week.
Benefits
Fully paid maternity and paternity leave for new parents
Competitive pension plan
Company‑funded death in service benefit x3
Critical illness cover for all employees up to the age of 66
Enhanced annual leave up to a maximum of 27 days
Flexible working opportunities
Equal Opportunity Statement
UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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