Job Overview
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We are seeking a skilled Sales Advisor to join our team. In this role, you will play a key part in supporting customers with expert advice and technical insight.
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Key Responsibilities
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* Drive sales excellence by converting parts sales opportunities through outstanding customer service and technical product knowledge.
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* Support complex enquiries by acting as a key contact for internal and external customers, especially for technical or complex queries.
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* Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
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* Collaborate cross-functionally with supply chain, warehouse, and other departments to ensure seamless service delivery.
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* Enhance the customer journey by providing regular updates and ensuring customers understand the value of Finning products over competitors.
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* Analyse technical data to upsell and cross-sell complementary parts and services.
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* Mentor and develop junior team members, sharing your technical expertise to build team capability.
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Requirements
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* A proven track record in a technical sales or customer service role.
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* Strong diagnostic and problem-solving abilities.
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* Excellent communication and negotiation skills.
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* A customer-centric mindset with a resilient and goal-oriented approach.
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* The ability to optimise sales opportunities and navigate CRM systems.
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* A team player with a proactive and responsive attitude.
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Benefits
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* A comprehensive benefits package.
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* A supportive and collaborative work environment.
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* Opportunities for professional growth and development.
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About Us
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We believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported.
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