1 week ago Be among the first 25 applicants
The Award-Winning Ballygarry Estate Hotel & Spa, in the vibrant town of Tralee, currently has an exciting opportunity for a receptionist to join our outstanding team!
Scope of Role:
The hotel receptionist is responsible for providing excellent customer service to guests during their stay at the hotel.
Main Duties and Responsibilities:
* Ensure 4-star standards of service are achieved at all times.
* Perform in a professional and courteous manner with all customers (internal & external).
* Offer in-depth knowledge of accommodation and hotel services.
* Adhere to hygiene regulations at all times.
* Comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, and Employment.
* Report to duty on time, in the correct uniform, wearing a name badge and Ballygarry pin.
* Greet and welcome guests upon arrival.
* Check guests in and out, ensuring a smooth process.
* Provide information about hotel amenities, services, and local attractions.
* Answer calls, emails, and inquiries, providing accurate information.
* Handle guest complaints professionally and promptly.
* Maintain guest privacy and confidentiality.
* Take and confirm reservations and cancellations accurately.
* Process payments and maintain guest accounts.
* Keep front desk and lobby organized, clean, and presentable.
* Assist with administrative tasks (filing, faxing, photocopying).
* Manage restaurant reservations and ensure menus are prepared on time.
* Upsell rooms and facilities to guests.
* Collaborate with hotel staff to ensure seamless guest experience.
* Stay updated on hotel policies, procedures, and promotions.
* Adhere to safety and security protocols.
* Handle cash and lodgements responsibly.
The role is crucial in creating a positive first impression and ensuring guests have an enjoyable stay. Strong communication, attention to detail, and multitasking skills are essential. Flexibility to perform other tasks as directed by management is required.
Requirements:
* Fluent English
* Availability to work weekends & bank holidays
* Experience is not essential but advantageous
Benefits:
* Meals provided while on duty
* Free Parking
* Employee Assistance Programme
Seniority level:
Not Applicable
Employment type:
Full-time
Job function:
Administrative
Industries:
Hospitality
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