Now Hiring at The Grace The Grace | Where Excellence meets Opportunity Westport, County Mayo | Full-Time | Pre-Opening Opportunity Join The Grace Westport Estate, a remarkable new hotel opening in Spring **** on Ireland's Wild Atlantic Way, at the heart of the captivating Westport Estate.
Job Summary: The Leisure Supervisor will support the day-to-day operations of The Grace's leisure facilities, ensuring an exceptional guest and member experience in line with the resort's premium wellness standards.
This role involves supervising the leisure team, maintaining a safe and welcoming environment, and assisting in delivering a consistently high level of service across all fitness, pool, and wellness areas.
Key Responsibilities Supervise the daily running of the leisure club, pool, and fitness areas, ensuring smooth and efficient operations.
Support and motivate the leisure team, leading by example in guest service, professionalism, and presentation.
Oversee staff rotas, shift coverage, and daily task allocations in coordination with the Spa Leisure Manager.
Conduct regular facility inspections to ensure cleanliness, safety, and operational standards are maintained.
Ensure all pool and gym areas meet health, safety, and hygiene regulations, including water testing and maintenance checks.
Respond promptly to guest concerns, incidents, or maintenance issues, escalating where appropriate.
Provide a warm, professional welcome to all guests and members using the leisure facilities.
Oversee reception duties including guest check-in/out, class bookings, membership administration, and retail transactions.
Ensure guest feedback is collected and acted upon to continuously improve the leisure offering.
Promote The Grace's wellness services, spa treatments, memberships, and events to enhance the guest journey.
Support the recruitment, induction, and training of leisure staff.
Lead regular team briefings and ensure consistent communication across the department.
Encourage a culture of continuous learning, high standards, and accountability.
Ensure all operations comply with current safety and legislative requirements.
Maintain up-to-date certification such as first aid, and pool plant certifications.
Conduct and document regular risk assessments and emergency procedures.
Ensure all staff are trained in emergency action plans and response protocols.
Assist with stock control, ordering, and equipment maintenance.
Complete and maintain accurate operational records, including water and facilities testing, accident reports, and daily checklists.
This job description is not intended to be either prescriptive or exhaustive, it is issued as a framework to outline main areas of responsibility at the time of writing.
Required Experience Skills Strong leadership and communication skills with the ability to motivate and develop a team.
Excellent customer service and problem-solving abilities.
Knowledge of health safety standards, risk assessments, and pool water testing procedures.
Competent in administrative duties, rota planning, and use of leisure management systems.
Professional, proactive, and flexible approach with a strong attention to detail.
A genuine passion for wellness, hospitality, and delivering exceptional guest experiences.
Eligibility to work in Ireland.
Preferred Experience Skills Recognised qualifications in Leisure Management, Pool Lifeguarding (RLSS), First Aid, and Pool Plant Operations.
Previous experience in a supervisory role within a leisure, spa, or wellness facility, ideally in a 4- or 5-star hotel or resort environment.
Proven track record of managing day-to-day leisure operations, including pool, gym, and member services.
Hands-on experience with pool plant operations, water testing, and maintaining compliance with health and safety regulations.