Job Summary
Zurich Life Assurance plc is seeking an Operations Administrator within the Service Teams to focus on understanding and responding to customer needs. We desire a highly motivated individual with excellent communication skills. The role offers a comprehensive understanding of a life office's workings by handling queries related to Corporate and Individual Pensions, Investments & Protection Plans.
Initially, full-time office attendance is required, but the role will evolve into a hybrid model. Please discuss flexibility needs at interview.
This position may be available part-time or full-time, depending on the best candidate's availability. Flexibility can be discussed during the interview.
Your Role
Your main responsibilities include, but are not limited to:
* Ensuring customer satisfaction is a priority
* Processing client requests through the policy lifecycle, adhering to product rules and company procedures
* Communicating with clients, brokers, employers, and stakeholders via phone
* Handling complaints
* Collaborating with other departments such as Sales, Propositions, and Compliance to improve processes
Your Skills and Experience
Ideal candidates will have:
* Proficiency in Microsoft Word and Excel
* Third-level qualification in a relevant area
* Progress towards a professional qualification meeting Central Bank Minimum Competency Requirements
* Previous administrative experience is advantageous
* Excellent attention to detail
* Strong interpersonal skills
* Ability to work effectively in a dynamic team
* Organizational skills, results-driven, capable of meeting tight deadlines
* Effective communication skills
Additional Information
The primary work location is Blackrock, Co. Dublin. The role is office-based for the first four to six months.
If you value a dynamic and varied working environment and meet the above criteria, we look forward to receiving your application via the “Apply online” button.
Who We Are
Zurich is a leading Irish insurance provider offering a range of general and life insurance products. We employ over 1,000 people across Dublin and Wexford.
With a global workforce of 53,000, Zurich operates in 210 countries, helping customers understand and manage risks. We promote flexible work models, training, and development opportunities. Our culture emphasizes diversity, acceptance, and team spirit.
We are committed to diversity and inclusion, fostering a culture where everyone can reach their full potential. Join us to help create a brighter future together!
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