We are looking for a new colleague to join Apleona team in Ireland and UK.
Main Duties And Responsibilities
Establish and maintain governance frameworks, program dashboards, and reporting protocols for IFM operations.
Coordinate with service delivery teams, and clients to ensure compliance with PMO standards and processes.
Track and manage program milestones, risks, issues, and dependencies across multiple service lines (hard, soft, and workplace services).
Support program reviews, steering committees, and client governance meetings with robust reporting and analysis.
Develop and maintain operational dashboards and performance reports (monthly, quarterly, annual).
Monitor KPIs, SLAs, and key operational metrics; analyse trends and provide actionable insights.
Lead standardisation of reporting formats and tools across all regions/sites.
Collaborate with data analytics and digital teams to automate reporting through BI tools (e.g., Power BI, Tableau).
Identify process improvement opportunities.
Support transition and transformation initiatives under the IFM program.
Maintain documentation and lessons learned repositories
Qualifications And Experience
Proven experience in performance management, data analytics, or business intelligence within an IFM, facilities management, or corporate services environment.
Experience working in a fast-paced environment is desirable
Excellent PC skills and proficiency in Work and Excel essential
Strong analytical and numerical skills, with the ability to interpret complex datasets
Solid understanding of IFM operations, service lines, and industry-standard KPIs/SLA frameworks.
Knowledge of Power BI is advantageous
Knowledge of CAFM systems is desirable
High attention to detail and organizational discipline
Ability to manage multiple priorities and deadlines
Proactive, collaborative, and process-oriented mindset
We are looking forward to hearing from you!
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