We are looking for a skilled Reservations Executive to join our team at The Athlone Springs Hotel. This role offers the opportunity for individuals with previous hotel experience to further develop their careers in the hospitality industry.
About Us:
The Athlone Springs Hotel has been recognized as a Great Place to Work and has received the 'Excellent Employer' Award from Failte Ireland. Our hotel values creating positive experiences for guests and colleagues alike.
Main Responsibilities:
Manage incoming reservations accurately and efficiently. Monitor room availability, rates, and restrictions to maximize revenue and occupancy. Provide excellent customer service to guests via phone, email, and in-person communication. Collaborate with other departments to ensure guest requests and special requirements are met. Handle group bookings and special requests, ensuring smooth communication and coordination. Assist the front office and sales teams as needed.
The Ideal Candidate:
The ideal candidate is an experienced hotel receptionist or reservations professional who excels in customer service, is detail-oriented, and technologically adept. They must be capable of handling multiple tasks under pressure and working effectively with various hotel departments.
Our Benefits:
We offer a range of benefits to our employees, including ongoing training and development opportunities, employee recognition awards, free car parking, and complimentary use of our leisure club.
Employee Assistance Program:
We provide an Employee Assistance Program to support our employees' well-being and career growth.