Job Description
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Immediate Interview and Immediate Start EU or Stamp 4
Responsibilities
* Configuration, implementation, and support of a Clinical Management System
* Configuration, implementation, and support of Clinical and Business Applications across the Service
* Technical assessment of software functionality and Patch release
* QA, validation, and testing on all software changes, updates / releases
* Technical input on Change Board and other Informatics as required
* Participation on the ICT helpdesk
* Liaising with external vendors and service providers
* Other duties as may be deemed appropriate by management
* Ensure the efficient day-to-day administration of area of responsibility
Customer Service
* Promote and maintain a customer-focused environment by ensuring service users/customers are treated with dignity and respect
* Seek feedback from service users/customers and implement changes in agreement with Line Manager
Service Delivery and Improvement
* Ensure accurate attention to detail in own work
* Participate in innovation and support change and improvement initiatives within the service; adapt local work practices accordingly
Standards, Policies, Procedures & Legislation
* Maintain knowledge of relevant company policies, procedures, guidelines, and practices
* Stay informed about relevant regulations and legislation such as Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts, GDPR
* Have a working knowledge of HIQA Standards applicable to the role and ensure compliance
* Support and participate in sustainability initiatives for energy, water, and waste management
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