Job Title:
Front of House / Guest Services Associate
Employment Type:
Full-Time / Part-Time
Salary:
Competitive, based on experience
About Us
Located in the heart of Clonmel, our hotel prides itself on delivering exceptional guest experiences in a warm, welcoming atmosphere.
We are currently seeking a dedicated and professional individual to join our front of house team.
Job Overview
As a Guest Services Associate, you will be the face of the hotel, responsible for providing top tier customer service to our guests.
The ideal candidate will have prior experience in a hotel environment and a proven track record in delivering outstanding customer care.
Key Responsibilities
Greet guests in a warm and friendly manner upon arrival
Handle check in and check out procedures efficiently using our booking systems
Respond to guest inquiries and resolve complaints in a timely, professional manner
Manage room reservations, cancellations, and modifications
Liaise with housekeeping and maintenance teams to ensure guest satisfaction
Promote hotel services and facilities to enhance the guest experience
Handle cash and card transactions accurately
Ensure the reception area is clean, tidy, and welcoming at all times
Requirements
Previous experience in a hotel or hospitality setting is essential
Strong customer service skills and a friendly, professional demeanor
Excellent communication and interpersonal skills
Ability to work well under pressure and handle guest issues diplomatically
Competency in using hotel booking/reservation software (e.g., Opera, HotSoft, etc.) is an advantage
Flexible with working hours, including evenings, weekends, and public holidays
A team player with a proactive and enthusiastic attitude
Benefits
Competitive salary package
Uniform provided
Training and development opportunities
Staff discounts on accommodation, food, and beverages
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