Risk Specialist with Spanish, In-Person Investigation
Job ID: ******* | Amazon Ireland Support Services Limited
Amazon's In-Person Investigation (IPI) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store.
We are looking for a team of elite Risk Specialists to disrupt bad actor behaviors and generate insights to help us understand where bad actors are prioritizing their efforts.
Risk Specialists will have numerous opportunities to earn Risk/People management positions.
These leadership opportunities will be earned based on performance, specifically the ability to deliver accurate, comprehensive investigations with detailed, thoughtful annotations.
Our leaders will be the investigators who can develop, teach and mentor other investigators to deliver accurate, comprehensive investigations with detailed, thoughtful annotations.
We are looking for a strong group of people specializing in video verifications, investigations, risk management and future leaders who will be the foundation of our team as we scale and grow.
Key Job Responsibilities
Conduct fraud investigations, identity verification and authenticate fraudulent documents and invoices.
Interview sellers through video call.
Deliver accurate, comprehensive investigations with detailed, thoughtful annotations.
Basic Qualifications
Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome.
Leverages team knowledge across several specialty areas to help resolve recurring seller issues.
Demonstrate the ability to self-manage on priority tasks and objectives.
Fast learner who seeks out and generously shares best practices.
Ability to follow the data wherever it goes and make an accurate decision.
Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful annotations.
Proficient in Spanish and English (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses.
Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers.
Preferred Qualifications
Experience in conducting In-person Verifications is an advantage.
Experience working in relevant industries such as law, customer service, investigations, risk management, project management, etc.
EEO Statement
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Posted:
November 27, **** (Updated 24 days ago)
Posted:
July 15, **** (Updated about 2 months ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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