Job Title:
Accommodation Assistant
Department:
Rooms Division
Responsible To:
Accommodation Manager
Main Purpose of Job:
The service, cleaning and support of our guest and common/public areas to a consistent five-star standard under the direction of Accommodation Management.
Helping to create a pleasant and memorable stay for our guests.
Liaises with:
Front Office, Guest Services
MAIN DUTIES
To arrive on duty and identify areas as stipulated by Accommodation Management to be serviced or cleaned.
To follow established company standards in relation to provision of Linen/products/ cleaning equipment etc to Suites and public and member areas.
To service specific public and member areas, Back of House and Associate changing areas and facilities as stipulated by Accommodation Management, per established company standards and protocols.
To vacuum the public and members walk ways and /or corridors.
To maintain upkeep of the Accommodation departments vehicles' (vans and buggies).
To operate these vehicles safely and according to instructions.
To clean and care for departmental equipment and storage areas.
To clean indoor windows as indicated by daily/weekly/monthly schedules.
To conduct deep clean service as per standard operating procedures and frequency.
To service all corridors/offices/walkways, back of house, associate changing areas and any other areas, apart from kitchen areas and immediate surrounds, as indicated by Accommodation Management.
To report any maintenance defects or otherwise which would affect the quality of the guest experience and/or safety of the building.
To service all suites including bedrooms, kitchens, bathrooms, sitting rooms and all entrance and exit areas.
To provide in-room amenities such as water, gifts, fruit etc, as per standards and protocols.
To ensure that all guests' privacy and comfort requests are responded to immediately.
To ensure the removal and safe and appropriate disposal of wet waste, glass and recyclables.
To attend weekly meetings or briefings as required by Accommodation Management.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
To communicate effectively with all other team members.
To adhere to all systems and procedures in place and highlight any area of uncertainty to management.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.
To participate in training programmes as required.
HEALTH & SAFETY
To rigidly follow and observe all hygiene standards, rules on smoking and comply with hotel policy regarding uniform.
To fulfil your obligations under the Health & Safety at Work Act **** and any revisions or additional legislation made thereto.
To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises.
To keep your work area tidy and safe and report any hazard, accident, loss or damage to management.
To be aware of trained first-aid personnel on the premises and the location of first aid box/fire extinguishers and alarms.
To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work.
To carry out and promote fire and accident drills as directed by the hotel safety officer.
OTHER DUTIES
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
QUALIFYING CRITERIA
Previous experience in housekeeping/accommodation.
Previous 5 star experience an advantage.
Good organisational skills.
Customer focused.
Operates to a very high-quality standard with a keen eye for detail.
Strong team player with the ability to multi-task.
Positive attitude, cheerful and courteous demeanour.
Ability to work flexible hours.
Ability to remain calm whilst under pressure.
Additional languages are an advantage.
BENEFITS
Regularly stocked canteen for meals, snacks and beverages while on duty.
Discounts in our Spa, Hotel & Golf course.
Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom.
Free Car parking.
Regular staff appreciation initiatives.
Opportunities to develop and grow through assisted educational opportunities.
Sick Benefit scheme.
Personal locker where required.
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