Labour Agency Coordinator
Mercury Headquarters, Ballycoolin, Dublin
Scope Of Role
The Agency labour coordinator will be responsible for overseeing all aspects of Mercury’s Agency Labour Process, from sourcing Agency providers, system setup of personnel, right through to ensuring weekly tasks are performed accurately and on time by Time Administrators.
Key Responsibilities Of The Role
Work alongside the Procurement Team in identifying and vetting agency labour providers and ensuring they meet required Mercury standards to ensure full compliance.
Work closely with the Agency Labour Buyer in standardising and agreeing agency labour rates with providers.
Work with Irish, UK & European Projects to identify current and upcoming agency labour requirements, quantifying different types of labour needed at the start and during different stages of the Project lifecycle.
Liaise with Project teams on a regular basis to handle agency labour requests, sourcing the required agency personnel from Mercury approved providers.
Manage every aspect of agency labour onboarding and off‑hire process, including personnel details, start dates, and communicating the information to Project Time Administrators.
Gather required personnel information and set up each agency person in the system.
Work closely with Site Time Administrators to ensure efficient and accurate entry and approval of agency labour timesheets.
When issues arise, work with agency labour providers, Mercury Time Administrators, and the Accounts Payable team to identify and resolve problems promptly.
Travel to existing and new Mercury projects across Europe to conduct on‑site training for Agency Time Administrators.
Own the Agency Labour Process and ensure standardised procedures are adhered to across the Mercury Group.
Log agency labour IT system issues with the SAP Support team, working with IT Support to resolve system problems.
Provide weekly status reports and metrics to senior stakeholders.
Essential Criteria For The Role
Deadline focused with strong attention to detail and accuracy.
Excellent time‑management and organisational skills.
Willingness to travel to existing and new Mercury projects across Europe for training sessions.
Effective communication skills to collaborate with subject‑matter experts.
Ability to work well in a fast‑paced, dynamic environment.
Ability to be respectful, approachable, and team‑oriented, fostering strong working relationships and a positive work environment.
Desirable Criteria
Previous experience coordinating agency labour / contingent workforce (onboarding, off‑hire, and rate management).
Experience working with procurement, accounts payable, and site/project teams to resolve timesheet and invoicing queries.
Knowledge of SAP (or similar ERP/time & attendance systems) including user setup, troubleshooting, and data accuracy checks.
Strong Excel skills (e.g., pivot tables, lookups, data validation) for reporting, metrics, and reconciliation.
Experience producing KPI dashboards / status reports for senior stakeholders (headcount, spend, compliance, cycle times).
Experience delivering training to administrators/users (in person and remotely) and creating simple process guides/SOPs.
Familiarity with labour compliance requirements in Ireland/UK/EU (right‑to‑work checks, data privacy, record keeping).
Previous experience in a project‑based construction/engineering environment with multiple live sites.
Mercury is an equal opportunities employer.
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