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The position
Due to our growth, we are seeking an experienced Digital Support Engineer to join our MSD (Materials and Structural Analysis Division) Service, focusing on IT and infrastructure matters.
Work Schedule
Standard Office Hours (40 hours/week).
Environmental Conditions
Office environment.
Role Overview
In this position, you will collaborate closely with Sales and Support teams to ensure smooth introduction, delivery, and support of digital solutions and services. You will interact directly with customers, supporting deployment and integration of IT solutions with customer infrastructure, and enable remote support capabilities.
Key Responsibilities
* Engage with sales during pre-sales to design infrastructure integration and address IT questions.
* Set up systems for remote diagnostics and health monitoring.
* Collaborate with development and operations to enhance manuals, training, and customer-facing materials.
* Perform automated deployments using configuration management tools.
* Support installations within the agreed SLA using established processes.
* Conduct troubleshooting and analysis of systems, software, and infrastructure issues.
* Assist factory and development teams with deployments, installations, and upgrades of new systems and modules.
Minimum Requirements
* Bachelor's or Master's degree in ICT, Computer Science, or a related technical/software field.
* Proficiency in English (verbal and written).
* Experience in IT application management, data storage, remote software support, and troubleshooting.
* Fundamental knowledge of network technologies including firewalls, routing, switching, VLANs.
* Experience with virtualization technologies such as VMWare/KVM.
* Knowledge of monitoring tools, Linux, automation, scripting, Kubernetes, Ansible, and Docker.
* Strong customer-facing skills and teamwork orientation.
* Excellent problem-solving and analytical skills.
* Motivated to work in a dynamic, technical environment.
* Willingness to travel up to 25%, mainly regionally.
Additional Information
* Employment type: Full-time
* Job function: Training, Consulting, Customer Service
* Industries: Pharmaceutical Manufacturing and Biotechnology Research
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