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Ocean Fitness - Senior Receptionist
Ocean Fitness is seeking a motivated Senior Receptionist to join our Front Office team. As the first point of contact for hotel guests, you will provide friendly and efficient service, representing the face of the hotel.
Responsibilities
1. Manage the daily operations of the Reception area according to department standards and procedures, ensuring prompt and professional responses to inquiries about club membership, fitness classes, and services.
2. Assist in scheduling staff and services.
3. Maintain high standards of customer care.
4. Greet all guests and members professionally.
5. Enforce health and safety regulations, including conducting pool safety checks.
6. Handle pre-bookings and bookings for all services and classes, ensuring accurate and timely billing.
7. Stay informed about promotional offers and promote services to meet sales targets.
8. Keep the reception area clean and well-presented.
9. Perform any other duties as required.
Experience and Skills
* Minimum of 3 years experience in a reception role.
* Strong interpersonal skills.
* Ability to multitask and think quickly.
* Excellent listening and communication skills.
* Well-organized with attention to detail.
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