Resort Experience Coordinator
Deliver exceptional service in line with industry standards.
Key Responsibilities:
* Program Development & Execution: Design and operate engaging programs tailored to guest preferences, ensuring high-quality experiences and memorable moments.
* Guest Engagement: Create personalized experiences for guests, offering recommendations based on interests and skill levels, and refine offerings based on feedback.
* Team Leadership: Lead and train a team of program specialists, ensuring high standards of instruction and service while fostering a positive, collaborative environment.
* Safety & Compliance: Ensure programs meet safety standards and regulations, maintaining equipment in top condition and monitoring compliance with local rules.
* Guest Relations: Serve as the main point of contact for guests, managing reservations, building relationships, and integrating programs into the overall guest experience.
* Marketing & Promotion: Collaborate with Sales & Marketing to promote programs, contributing to promotional materials and content.
* Operational Management: Oversee schedules, staffing levels, and resources, ensuring efficient allocation while maintaining high standards.