Job Summary
JOB DESCRIPTION – Field IT Support
Location: Dublin, Ireland (Onsite)
Division: Ticketmaster UK/IRE- Enterprise Support
Contract Terms: Permanent, 40 hours per week
The Team
The Technology Support team which is part of the Global Support & Operations organisation is a customer‑focused service delivery team providing technical support and installation services across the various business units and client base. They are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base and owned and operated venues. Focused on providing high levels of customer and client satisfaction, they are driven to provide safe, secure and reliable solutions and services that enable fans to enjoy the experience of live events.
The Job
The Field IT Support candidate will focus their day‑to‑day work on providing support to our clients and the wider Ticketmaster and Live Nation business either remotely or in person. They will support a wide range of products, peripherals and Ticketmaster proprietary software and must be technically focused and customer‑centric.
Outside of the day‑to‑day norm, the Field IT Support team will often work in the pressurised but enjoyable environment of festivals and outdoor events installing a wide range of hardware and software solutions that provide fans with a seamless and enjoyable experience at live events.
What You Will Be Doing
Installation and support of Ticketmaster proprietary software and hardware e.g. Ticket printers, Handheld Devices and Point of Sale
Installation of software and firmware to ensure devices are up to date
Installation and support of network devices including Wireless Access Points, Switches, Bridges etc.
Upgrading and replacing hardware and software as and when required
Configuration and testing of the above said hardware and software
Diagnosing and remediation of issues and problems both remotely and on‑site
Raising incidents and updating incident management software
Tracking assets and updating asset management software
Minimise incidents and service distribution by providing proactive support and maintenance
Coordinating and liaising with clients prior to attendance and installations
Working with third‑party providers and contractors often in a lead capacity
Providing on‑site end user training and demonstration of Ticketmaster products
Updating and maintaining technical and operational documentation
Communicating and collaborating with multiple teams and clients
Following best practices and procedures ensuring standards are maintained
Maintaining an understanding of all TM and LN products usage and functionality
What You Need to Know (or Technical Skills)
Six to twelve months of technology industry experience. Experience with ticketing and/or retail systems is preferred.
Knowledge of Microsoft, Apple and mobile device applications.
Basic experience with both wired and wireless networking technologies and products.
Experience in understanding work plans, reporting status of tasks, determining event specific needs, and the ability to work with various internal and external teams.
You (Behavioural Skills)
Strong aptitude for understanding concepts and methodologies, both technical and non‑technical
Strong interpersonal and communication skills – ability to influence
Detail oriented and organised
Ability to travel
May be required to work nights, weekends, or holidays
Must have a valid clean driving licence
Dynamic to meet the needs of an ever‑changing live entertainment environment
Life at Ticketmaster
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our Work Is Guided By Our Values
Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
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