The purpose of this role is to ensure proper development of profitable growth in FTL/LTL through smooth-less operations, quality and productivity improvements, based on a solid and effective carrier management approach. The scope for this is the entire FTL/LTL operations within the country and all functions/stakeholders contributing the FTL/LTL Development (e.g. Sales)
Key Responsibilities
* Strategic Target Achievement
* Lead the development and execution of operational strategies to meet and exceed NP1 targets for both Full Truck Load (FTL) and Less-than-Truck Load (LTL) services nationally.
* Collaborate with senior leadership to align operational goals with broader business objectives, ensuring consistent performance monitoring and reporting.
* Operational Excellence & Service Quality
* Ensure high-quality service delivery across all FTL and LTL operations, maintaining strict adherence to service level agreements (SLAs) and proactively managing deviations.
* Implement robust quality assurance processes and drive continuous improvement initiatives to enhance customer satisfaction and operational reliability.
* Process Optimization & Team Productivity
* Drive process standardization and automation initiatives to improve dispatcher efficiency and overall team productivity.
* Foster a culture of performance excellence through coaching, training, and development of dispatch and operations staff.
* Carrier & Partner Management
* Define and implement a comprehensive carrier management strategy, including the selection, evaluation, and performance management of subcontractors and logistics partners.
* Build strong, collaborative relationships with key carriers to ensure capacity, cost-effectiveness, and service quality.
* Commercial Support & Business Enablement
* Partner with the sales and business development teams to support the acquisition of new business opportunities within the operational framework.
* Provide operational insights and solutions during the tendering process and customer onboarding to ensure seamless service implementation.
Compliance & Standards Adherence
* Ensure full compliance with internal policies, industry regulations, and safety standards across all operational activities.
* Actively contribute to the development and refinement of company standards, policies, and best practices to support scalable and sustainable growth.
Skills & Expertise
* In order to be successful in this recruitment process you must be able to display skills and expertise in the following areas
* Extensive Knowledge of European FTL/LTL Operations Demonstrated expertise in managing Full Truck Load (FTL) and Less-than-Truck Load (LTL) operations across multiple European markets, with a strong understanding of cross-border logistics, regulatory compliance, and regional carrier networks.
* In-depth Understanding of National FTL/LTL Logistics Proven experience overseeing domestic transport operations, including route optimization, cost control, and service level management within the Irish market.
* Proficiency in Transportation Management Systems (TMS) and Digital Tools Strong command of logistics IT systems, particularly TMS platforms, as well as advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word) for data analysis, reporting, and communication.
* Advanced Analytical and Problem-Solving Skills Ability to interpret complex data sets, identify trends, and develop actionable insights to drive operational efficiency, cost savings, and service improvements.
* Educational Background in Supply Chain or Engineering Bachelor's degree in Supply Chain Management, Logistics, Industrial Engineering, or a related discipline is required, providing a solid foundation in logistics principles and operational strategy.
Key Attributes
* Personal traits / mindset / attitudes which will add to your potential success in this recruitment process are as follows:
* Internationally Minded and Globally Aware Demonstrates a broad, international perspective with the ability to operate beyond domestic norms and standards. Brings a global mindset to decision-making, process design, and stakeholder engagement, ensuring alignment with multinational best practices and cross-border logistics requirements.
* Collaborative Leadership and Team Orientation A strong team player who fosters a culture of trust, respect, and collaboration across all levels of the organization. Works effectively with peers at the management level and leads by example to inspire, support, and empower operational teams.
* Hands-On and Solution-Oriented Maintains a pragmatic, hands-on approach to leadership, particularly in high-pressure or deviation scenarios. Demonstrates agility and decisiveness in resolving operational challenges, ensuring minimal disruption to service and customer satisfaction.
Other Requirements
* Travel as necessary
* Full driving license
Job Types: Full-time, Permanent
Benefits:
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* On-site parking
* Private medical insurance
* Sick pay
Work Location: Hybrid remote in Harristown Road, swords, CO. Dublin
Application deadline: 15/09/2025