We are looking for a Claims Advisor to join our Group Protection Claims Team. In this role, the Claims Advisor will be responsible for handling salary protection, specified illness and death claims in a manner which is efficient, effective, compliant and with a customer first ethos in mind.
Job Description
The Claims Advisor will provide valuable support and assistance to Cornmarket's customers. This role involves dealing with vulnerable customers and difficult circumstances, requiring empathy, compassion, and consideration.
Key Responsibilities:
* Provide information to customers regarding the eligibility of their claim in a professional and timely manner.
* Advise and update customers on the process, progress, cover, benefits, and premiums related to their claim.
* Ensure that information provided to customers and third parties is correct, clear, complete, and up-to-date by consulting relevant data sources.
* Process incoming correspondence and documentation effectively and efficiently within service level agreements and in line with relevant regulations.
* Review claims proactively to determine what actions and steps can be taken to progress and follow up with relevant parties accordingly.
* Handle complaints and ensure escalation where appropriate.
What We Offer
We offer a range of benefits, including flexible working from home options, significant investments in your professional development, annual leave, flexi leave, attractive pension contribution rates, health insurance or wellness subsidy, fully paid family leave types, performance-based bonus/commission, income protection, life cover, discounts on financial products, comprehensive health & wellbeing programme, employee assistance programme, active sports & social club.
Requirements
To be successful in this role, you will need:
* A minimum of 1 year's experience in a customer-facing role, preferably within the financial services industry.
* Ideally working towards a QFA qualification - Life, Regulations and Pensions desirable.
* A track record of achieving/surpassing quotas/targets.
* The ability to handle complaint-type calls from customers with empathy.
* Strong PC and Microsoft skills.
* Organisational skills.
* Time Management skills with the ability to work to tight deadlines.
* Resourcefulness.
* Ambition and drive for results.
Behavioural Competencies
We are looking for someone who is:
* Empathetic, understanding and patient.
* Emotionally intelligent.
* Resilient and flexible.
* Quality and customer focused.
* Enthusiastic with a positive attitude towards challenges and change.
* Compliant – must have the ability to follow procedures.
* Approachable team player that collaborates with and supports other team members promoting team spirit.
* Strong communication skills.