Excel Recruitment are searching for an experiencedHospitality Operations Managerfor a busy high-end site in the Mid-West. We are seeking applications from ambitious, hospitality professionals to lead a team to deliver an exceptional service to customers.Role & Responsibilities:Manage the project at all levels, ensuring goals are met on a daily and weekly basis, keeping all stakeholders updated on progress and delaysLead on-site team to ensure key goals are achieved on time and within budgetSupport operations team through training, coaching and measuring performance offering feedback and guidanceRecruit, select, on-board and train all new team members to enable them to integrate into the team seamlesslyWork closely with clients and customers, listening and actioning suggestions appropriatelyEnsure day to day service is delivered as per agreed KPi's and SOP'sMonitor standards of service continuously, actioning or escalating gaps as appropriateLead a team by example, offering superior service to clients and customers and cultivating an atmosphere of excellence at all timesRequirements:Previous experience in in a 5 Star or similar food and beverage establishmentExcellent communication skills, coupled with a confident personality and ability to listen, influence and manage multi-disciplinary stakeholdersProven experience in change managementStrong understanding of operational systems within a busy food and beverage serviceIf you think you have what it takes to succeed in this exciting venture, please forward your CV and we will be in touch with more details.INDGAL