About Medserv:Medserv is an Irish company that was established by Cormac Loughrey in 2005 and has rapidly grown to become one of the largest companies specialising in medical billing and practice management in Europe. Our clients include hospital consultants of all specialties, GP's, clinics, as well as hospitals.Role Overview:We are looking for a polite, professional call centre advisor to work closely with other team members to provide outstanding service to our customers by answering questions, taking payments, handling complaints, and providing information regarding our services. The call centre advisor will handle a high volume of inbound calls and should seek to create a positive experience for each caller. They will listen to callers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful call centre representative, you should be customer-focused and detail-orientated. You should also be polite, reliable, and demonstrate a willingness to resolve queries as efficiently as possible. Duties and Responsibilities:Deal with a high volume of incoming queries via phone, emailEnsure daily SLAs are met and adhered toRecord all interactions on the company CRMMaintain a professional and courteous manner at all timesAdhere to GDPR requirementsMaintain a positive and professional relationship with all clients/callersLiaise with other teams/team members to ensure first-call resolutionIdentify areas of client dissatisfactionAd-hoc duties as they arise or requested by the manager/supervisorRequirements:Excellent command of both verbal and written EnglishPrevious experience dealing with a high volume of calls is preferableHave a patient and calm telephone mannerAbility to work in a fast-paced environmentBe motivated to reach targets and meet daily SLAsWilling to learn and increase knowledge baseAbility to adapt to change and increased volumesAssist with training and developmentPackage:Salary €29,432 per annumTeam performance bonus TBCPension contributionHealth InsuranceLife AssuranceEAPGym membershipSick leaveAdditional annual leave based on length of serviceSupport for professional developmentSports and social eventsWorkcation optionsMaternity & Paternity (T's and C's apply)Healthy food with comfortable on-site recreational facilitiesAccess to tax incentive scheme i.e. commuter and bike to workAdditional Information:This role is office-based- WFH is not an option at this timeThis is a full-time role, Monday to Friday, 9:00 am- 5:00 pmFull training will be providedRole commences immediately