THE ROLE
The successful candidate will primarily be responsible for working with the Service Team to administer all procedures and processes relating to PPM's, Dayworks and Remedial Works and to ensure the smooth and efficient processing of maintenance work.
Reporting to: Operations Director.
Hours: 39hrs per week
Days: 5
ESSENTIAL CRITERIA
* Minimum of two years' experience in a Service Coordinator or very similar role is required.
* Microsoft Office skills (Word, Excel and PowerPoint).
* Excellent communication and customer service skills.
* Ability to prioritise work and manage challenging workload.
* Flexible, adaptable and can-do attitude to work.
* Have an excellent professional telephone manner
* Strong interpersonal and communication skills – Written and verbal .
* Excellent problem solving, time management, attention to detail, and reliability skills.
DUTIES & RESPONSIBILITIES
As a Fire Systems Service Coordinator your key responsibilities include (but are not limited to):
* Managing Planned Preventative Maintenance visits with both clients and engineers
* Schedule Remedial and Daywork visits via service management system.
* Logging incoming calls for service support.
* Process completed paperwork for Preventive Maintenance visits and resolve/escalate any follow-up calls.
* Invoicing.
* Stock / Office supply ordering.
* Arranging staff safety training.
Wtech Fire Group is an Equal Opportunities Employer
We value diversity, equity, and inclusion; we recognise the benefits it can bring to the workforce and our Client's that we support. We celebrate difference and want our People to be representative of all communities, genders, backgrounds and skill levels. If you require reasonable accommodation for any part of the recruitment process, please do not hesitate to let us know.
Our diverse representation is enriched by many characteristics, including race, ethnicity, gender, age, disability, neurodiversity, sexual orientation, religious beliefs, culture, language, and education, as well as professional and cultural experience.
We welcome job applicants from all communities, fostering a culture of inclusion for employees and respecting all individuals.
Our differences make us a better team – make better decisions, drive innovation, and deliver better business results.
Job Type: Permanent
Benefits:
* Company events
* Company pension
* On-site parking
Work Location: In person