Office Location: Snap Mayo
Hours of Work: 8-hour shift, Mon - Fri
Reporting to: Director
The Role:
The main objective in this opportunity as Manager is to lead, manage, coordinate day to day operations and team, increase/develop sales and profitability for the business by ensuring targets are met, protect existing business and develop new business.
The Centre Manager has a passion for engaging with customers, with the ability to bring energy and enthusiasm to a fast-paced environment.
The role is best suited to an individual who is dynamic, adaptable, motivated and driven to execute tasks/objectives/sales targets, while working closely with the respective sales team and wider team to ensure quotes are issued and orders processed in a timely manner.
In this role, the Centre Manager will lead from the front and take responsibility for the successful and timely execution of all requirements needed to provide the highest level of service [at all levels of customer engagement] and in parallel execute business objectives/KPI's, with the goal of driving sales growth.
The Company:
Snap is a leading print and essential marketing/promotion services partner in Ireland.
It was founded in 1984 and today employs c100 staff across 17 territories in Ireland. Snap is passionate about helping companies promote their brand in a creative, modern and innovative way, enabling them to grow their business. Working with Irish SME's, multinational companies, and large corporate organisations, Snap provides a range of products and services across Print, Design, Promotional Products, Signage, and Digital Solutions. Winners of multiple Irish Franchise awards, including Service Franchise of the Year on three separate occasions.
Key Responsibilities:
· Lead & manage the daily Production meetings
· Creating customer quotes and follow-up, based on customer needs [with a high attention to detail, conversion and client satisfaction]. All activity to be logged in CRM and Business Management system
· Identify and manage leads from multiple sources
* Ensure project deliverables are met by closely monitoring/liaising with production team and suppliers
* Understand customer needs and advise of other products and services which could suit their current or future needs
* Drive long term growth by building strong relationships with team and customers
* Place a high priority on delivering quality results, go above and beyond client expectations
* Address any customer issues in a timely and professional manner [all customers issues to be logged on our CRM system once identified and updated until closed]
* Encourage a positive working environment and promote open communication and engagement. Lead/engage in meetings in a productive fashion
* Ensure the business is ISO compliant
* Carryout other tasks as required by management [including social media platform focus]
Key Attributes:
* It is a must that the individual is highly organised with the ability to manage multiple activities simultaneously to accomplish goals, establishes efficient work procedures to meet objectives, and be skilled in prioritising and meeting deadlines. A problem solver, who can address issues in a professional manner
* A person with a hard-working ethos who is flexible, maintains effectiveness by adjusting behaviour, work routines, and habits to meet a goal and/or changing circumstances
* A positive, can-do attitude and dedicated to going above and beyond. A Sales Professional
Key Requirements:
* At least two years' experience in a similar role, with track record of delivering results
* Strong relationship building with a high degree of responsiveness, and integrity
* Excellent team, negotiation, influencing and sales closing skills are essential in the role, including professional persistence. Excellent communication skills, professional phone manner and customer focus are essential
* Strong understanding and ability to ensure standards and processes of Quality [ISO standard], Health, Safety and Environment are upheld
* Proficient in the use of Microsoft Office suites, Data extraction and ability to run reports as required
* A strong educational background, fluent in English and a clean driving license. Desire to learn/take feedback
Desirable Experience (an advantage, but not required):
* Estimation and quoting
* Knowledge of the Print industry (Design, Promotional Products, Signage, Events, Marketing Materials)
Schedule:
* 8 hour shift
* Monday to Friday
Job Types: Full-time, Permanent
Pay: €32,000.00-€37,000.00 per year
Work Location: In person