Our organization is seeking a highly skilled Property Portfolio Administrator to join our team. The successful candidate will play a key role in ensuring the smooth operation of our property management department.
Key Responsibilities:
* Rental Department Administration
* Provide comprehensive administrative support to the rental department, ensuring efficient day-to-day operations.
* Manage and track all property maintenance requests from initial enquiry through to satisfactory completion.
* Liaise with contractors, tenants, and internal colleagues to ensure timely resolution of issues.
Client and Tenant Communications
* Respond promptly and professionally to inbound enquiries via phone and email.
* Maintain positive working relationships with clients, tenants, and external service providers.
Data & CRM Management
* Accurately update and maintain records within the organization's CRM and associated systems.
* Ensure all data is current, compliant, and correctly documented.
Documentation & Compliance
* Prepare tenancy agreements, RTB documentation, and other required property-related paperwork.
* Support compliance processes by ensuring all documentation meets regulatory standards.
Property Portfolio Support
* Carry out periodic visits to properties within the portfolio to support inspections, audits, and general operational requirements.
Requirements:
1. Strong administration skills
2. Highly organized with ability to prioritize workload
3. Excellent attention to detail
4. Experience in a busy office-based role
5. Multi-tasking and time management are essential for this role
6. Excellent interpersonal, communication, and problem-solving skills
7. Good presentation and professional manner
8. Client confidentiality is expected at all times
9. Full, clean driver's license