Job Title: Customer Support Specialist
We are seeking a highly skilled and organized Customer Support Specialist to join our team. As a key member of our customer service department, you will be responsible for managing a high volume of incoming calls, ensuring efficient logging and response times.
The ideal candidate will have previous experience in a customer-facing role and excellent communication skills. You will also have the ability to multitask and work well under pressure, with a keen eye for detail and a commitment to delivering exceptional customer service.
In this role, you will schedule and coordinate field service engineers to meet customer requirements, liaise with customers on callouts, updates, and service resolutions, and ensure accurate charging for all service activities. You will also provide general administrative support including sales administration, customer reception, and day-to-day office operations.
Requirements:
* Previous experience in a customer-facing or administration role.
* Proficient in IT systems, with excellent working knowledge of Microsoft Office.
* Exceptional communication and interpersonal skills.
* Ability to multitask and work well under pressure.
We offer a competitive salary and a range of benefits, including opportunities for professional development and career advancement. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we would love to hear from you.
Please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.