Complaint Resolution Specialist
We are seeking a skilled professional to fill the role of Complaint Resolution Specialist. This key position involves handling and resolving customer complaints in a timely and efficient manner.
Responsibilities:
* Handle customer complaints ensuring high levels of customer satisfaction.
* Maintain accurate records by tracking and tracing complaint-related documentation and emails.
* Investigate all complaints thoroughly in compliance with regulatory requirements.
* Utilize advanced Excel skills for tracking, reporting, and analyzing data to support operational efficiency.
* Meet performance milestones to align with organizational goals and commitments.
Requirements:
* APA Certification in Loans & Regulations or QFA Certification.
* Experience in complaint handling or customer service roles preferably in banking or financial services.
* Familiarity with Phone and Internet Banking systems and tools.
* Proficiency in MS Excel with ability to create and analyze data.
* Excellent problem-solving and communication skills to manage challenging situations.
Key Skills:
* Customer Relationship Management.
* Data Analysis.
* Problem Solving.
* Communication.