Job Opportunity
We are seeking a highly motivated and organized individual to fill the role of Client Service Coordinator. This fast-paced position is ideal for someone who can effectively coordinate with clients and staff to achieve optimum results.
Duties and Responsibilities
* Staff placement with clients across the healthcare temporary staffing division, ensuring all bookings are recorded on the system.
* Fulfilling open shifts in a timely manner and coordinating with staff and clients effectively.
* Maintaining regular contact with clients to supply feedback on their requirements and checking for any further needs.
* Assisting with employee queries to resolve them promptly.
* E nsuring all staff are fully compliant with company standards prior to placement with a client.
* E nsuring that all staff follow timesheet policy and procedural guidelines for payroll efficiency.
* Dealing with payroll enquiries directly from staff, liaising with payroll, and delivering query outcomes to staff.
* Liaising with Compliance and Training Departments to ensure ongoing mandatory training requirements are fulfilled and compliance documentation are up-to-date.
* Working closely with the Business Development Manager and providing feedback to assist with staff and client planning.
* E nsuring that all internal systems are being used to full capacity and that all contact with clients and temps are logged adequately.
Requirements
* Minimum 1 year's experience in a similar role.
* Excellent interpersonal, communication, and follow-up skills.
* The ability to listen and guide staff efficiently.
* Strong planning and organization skills.
* Ability to prioritize effectively and work towards targets.
* Highly motivated and take pride in your work.
* Cultivate relationships with existing clients and build new client relationships.
* Proficient user of Microsoft Office package.
* Commercial awareness.
* Ability to work independently as well as part of a team.