EPIC Museum Gift Shop Supervisor
Location:
EPIC The Irish Emigration Museum, Dublin
At EPIC, we tell the story of how the Irish shaped the world — and now you can help visitors take a piece of that story home.
As our Gift Shop Supervisor, you'll bring energy, creativity, and a passion for storytelling to one of Ireland's most inspiring cultural spaces.
We're looking for a
seasoned retail professional
with a flair for
merchandising
and a proven ability to
drive sales
in a dynamic retail environment.
This isn't just about running a till — it's about curating a shop that's as much a part of the EPIC story as the exhibitions themselves, and ensuring it meets and exceeds sales targets.
From eye-catching displays that reflect our exhibitions to warm welcomes that make every guest feel at home, you'll make the shop an unforgettable part of the EPIC experience.
What you'll do:
Lead and motivate a small, friendly team to deliver
exceptional visitor service
and consistently meet sales goals
Take ownership of
visual merchandising
— designing and refreshing displays that connect with EPIC's themes, seasons, and special events, while maximising sales potential
Use your retail expertise to plan, monitor, and maintain stock levels, ensuring the right products are always in the right place at the right time to optimise sales
Manage day-to-day operations — tills, cashing up, sales reporting, and smooth shop running
Share rich product knowledge rooted in Irish culture, craft, and storytelling to encourage purchases and repeat visits
Monitor KPIs, analyse sales trends, and work proactively to increase conversion rates and average transaction values
What you bring:
3+ years' retail experience
with a strong track record in
merchandising
and
sales growth
, ideally in a museum, heritage site, or gift shop setting
A
proven eye for retail presentation
— you know how to create displays that invite exploration and encourage purchases
Demonstrated ability to meet and exceed sales targets through a mix of great service, clever merchandising, and strategic stock management
Excellent communication and people skills, with a warm, visitor-first approach that translates into stronger sales performance
A love for Irish heritage and the ability to weave it into the retail experience to inspire buying decisions
If you're ready to combine your management skills with
creative merchandising
and
growing sales
in one of Ireland's most inspiring cultural spaces — we'd love to hear from you
Apply for the job
Please send your CV
Please also include a short cover letter, telling us why you would like to work in EPIC and why you think you would be a good fit for the role.
At EPIC The Irish Emigration Museum, we are proud to be an equal opportunity employer and welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other protected characteristic.
We strive to create an environment that embraces and celebrates the differences among our employees, promoting a culture of fairness, equality, and mutual respect.
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