Warranty & Aftersales Coordinator
We are seeking a highly organized and technically skilled Warranty & Aftersales Coordinator to join our team.
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About the Role
This is a full-time permanent role with further career progression opportunities. As a Warranty & Aftersales Coordinator, you will be responsible for managing all aspects of warranty operations for agricultural machinery, including tractors, harvesters, and sprayers.
You will ensure timely and accurate processing of warranty claims, adherence to manufacturer policies, and delivery of exceptional after-sales service.
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Duties and Responsibilities
* Oversee the complete warranty lifecycle for agricultural machinery, ensuring efficient and accurate claim processing.
* Evaluate and authorise warranty claims in line with manufacturer and company policies.
* Manage invoicing for whole goods and ensure timely processing.
* Monitor and report on workshop performance through key performance indicators (KPIs).
* Coordinate technical training sessions and apprenticeship programmes for workshop staff.
* Maintain compliance with all warranty procedures and documentation standards.
* Analyse warranty data to identify trends, recurring issues, and opportunities for product or service improvements.
* Serve as the primary point of contact for customer after-sales inquiries, ensuring prompt and professional resolution.
* Keep detailed records of claims, parts usage, and labour hours.
* Generate reports on costs, trends, and operational efficiency.
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Candidate Profile
We are looking for a candidate with:
* A technical knowledge of farm machinery, which would be a distinct advantage.
* 2 to 3 years previous experience in an administration role.
* Highly organised with strong attention to detail.
* Strong IT skills with experience in MS Word & Excel.
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Working Hours
The working hours for this role are Monday to Friday 08:30 to 17:30. There may be occasional Saturday work from March to October.
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Remuneration
This role offers an attractive salary, on-site parking, and staff discount for onsite retail shop.