Are you a people-focused multitasker who thrives on keeping operations running smoothly? A leading pharmaceutical company based in Rathcoole is expanding its team and is seeking a Customer Service Administrator to play a pivotal role in ensuring outstanding service delivery. In this role, youll act as the key link between customers, drivers, and internal service teams. From managing orders and coordinating deliveries to handling customer queries and keeping systems up to date your efficiency, attention to detail, and communication skills will be central to the success of the operation. This is a varied, hands-on position perfect for someone who enjoys a fast-paced environment and takes pride in providing exceptional service. Key Responsibilities Act as the first point of contact for customer queries, ensuring all requests are handled promptly and professionally. Process and schedule customer orders accurately using internal systems. Coordinate with drivers and logistics teams to ensure timely and accurate deliveries. Manage follow-ups on repairs and service queries, maintaining clear communication with all stakeholders. Maintain up-to-date and accurate records within internal systems (SAP experience a plus). Collaborate with internal departments to ensure seamless service delivery. Proactively identify and resolve any issues to maintain a high standard of customer satisfaction. What Youll Need Minimum of 2 years experience in a customer service or administrative role, ideally within a logistics, pharmaceutical, or service-based environment. Excellent communication skills both written and verbal. Strong organisational skills with the ability to multitask and prioritise effectively. A friendly, professional, and customer-centric approach. Proficiency in Microsoft Office Suite; experience with SAP or similar ERP systems is highly desirable. Ability to work both independently and as part of a team in a fast-paced setting. Skills: Customer Service SAP