Job Description :
* Strong experience on Credit Service Assurance Team to assist out client Technical Leads, The scope of the team is the Service Assurance of all Services under the Credit Tribes.
* Incident And Problem management
* Live Incident swift response team
* Coordination of incidents
* Problem management
* Coordinating/driving of Engineering activity to engineer our way out of future occurrences
* OnCall
* Production Systems Monitoring
* Splunk Monitoring
* Grafana Monitoring
* Dashboards Build/Improvements
* Mailbox
* Change Control as it relates to service
* Full awareness of all production change plans
* Change Approval Board attendance
* System Ownership
* BAU ownership activity (eg. IT Pam Reviews, uControl Map reviews, JST and Dora asks)
* Legacy System Treatment Strategy Development