Our client is a renowned name in the IT industry, with decades of pioneering efforts remaining as one of the world's top IT companies and employers. Located in Dublin 18, they continuously enhance work processes, employee experience, and tools to ensure success.
Role: Account Coordinators are required to support the Sales Account Team across various tasks including Excel creation and analysis, surfacing optimization, customer account analysis, PBi dashboard creation, and account administration.
Responsibilities:
* Support the Sales Account Team in tasks such as Excel creation and analysis, surfacing optimization, customer account analysis, PBi dashboard creation, and account administration.
* Serve as an inter-team point of contact, gathering escalation information and client/business impact to send escalations from internal teams to partner teams for quick and professional resolution of client issues.
* Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot, and resolve issues.
* Effectively follow process and guidelines.
* Review account health and provide proactive search optimizations.
* Coordinate with team members to manage daily team workload and schedules.
* Help foster innovation in tools and processes to make the team more effective and efficient.
* Stay up-to-date with new product releases and reporting functionality.
Requirements:
* 1+ years of experience in search or digital media.
* Fluency in English and German is required.
* 2+ years of experience in a sales/customer service role.
* Experience using Excel for data manipulation, VLookups, pivot tables, and data analysis.
* Proficiency in Microsoft Office tools (Excel, PowerBi, Outlook, Word, PPT).
What We Offer:
* A consistently ranked large company to work for in Ireland.
* A flexible and grown-up working environment.
* A diverse multicultural environment.
* 25 days annual leave (pro-rata) per annum plus paid bank holidays.
* Laptop, mouse, and headset provided.
Note: Please apply only if you are already based in Ireland. VISA sponsorship is not available.