Events Production Coordinator, IT Services
Job ID: 2928873 | Amazon Business EU Sarl - H95
As part of the onsite team, the Event Production Coordinator will provide calendar, organizational, and administrative support to the team across EMEA. The primary focus is on managing booking requests and scheduling support for events. The successful candidate will be able to step seamlessly into a corporate environment, demonstrating strong organizational skills, impeccable customer service attitude, and be energetically driven to serve our customers.
Key job responsibilities
1. Daily scheduling of incoming event requests
2. Maintaining multiple support calendars
3. Understanding customer requests
4. Setting and attending discovery calls
5. Coordinating with various teams on resource availability
6. Fostering strong customer and team relationships
7. Assisting with special projects and workflow improvements
8. Effective escalation of urgent or high-importance matters
9. Continuously enhancing the customer experience
10. Logging and basic reporting of team metrics
A day in the life
As an Event Production Coordinator, your day revolves around managing and scheduling incoming event requests and maintaining multiple calendars. You will be the first point of contact for customers, building strong relationships and ensuring a customer-obsessed service. Your role involves understanding customer needs, working closely with producers, and delegating tasks appropriately to ensure smooth event execution. You will combine strong organizational skills, attention to detail, and a focus on process improvement to support seamless event production delivery.
About the team
The Event Production team provides high-quality support to internal Amazon customers. The team consists of engineers who work daily with production equipment, helping to plan and execute each event within the space. The culture is built around providing quality customer support and customizing each event to maximize results for each customer.
BASIC QUALIFICATIONS
* 2+ years in project management
* 2+ years of event planning experience
* Understanding of audio-visual systems
* Complex calendar management experience
* Professional office environment experience
* Prioritization skills while multi-tasking under pressure and short time constraints
* Strong written and verbal communication skills
* High proficiency in Microsoft Outlook, Word, Excel, SharePoint
* Passionate about improving the customer experience
PREFERRED QUALIFICATIONS
* Familiarity with event/Studio support processes
* Strong desire to learn
* Strong analytical skills with demonstrated process improvement ability
* Familiarity with Asana and project management platforms
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