Service Excellence is a multi-functional, centralised service that sits within Housekeeping Accommodation.
It's directly accountable for a range of key operational tasks and activities, and your input in this division will have a visible and measurable impact on the continuing delivery of a high-quality guest experience.
ACCOMMODATION STANDARDS TEAM MEMBER | €***** per hour
Reporting to the Accommodation Standards Team Leader, you will assist with achieving and maintaining excellent standards in all units of accommodation through completion of assurance checks.
You will maintain, enhance, and improve quality / standards and drive 'right first-time' ethos across our Accommodation teams as part of the guest service journey, contributing to the achievement of all department standards.
Responsibilities
Completing the Guest Ready Checks for accommodation units in preparation for guest arrival using correct software and to agreed company standards
Rectifying and logging of any cleaning issues within your power and escalating when required
Ensure any faults are reported on PlanOn (company fault reporting system)
Achieving targets in relation to the number of checks completed and company guest satisfaction scores
Supporting the wider housekeeping division as required
Experience and Skills
Essential
Sociably confident with excellent interpersonal skills
Good working knowledge of technology
Have a motivational approach towards work
Ability to work independently with a high degree of accuracy and attention to detail
Desirable
Familiarity of Center Parcs (or equivalent) cleaning practices, standards, and operating procedures
Previous experience in the cleaning industry
Excellent administrative, organisational, planning and prioritisation skills
Experience of engaging and communicating effectively
Experience of working in a fast paced, high standards environment
Please note that to apply for a role with us, you must be able to reliably commute to Center Parcs Longford Forest, as it is not easily accessible by public transport.
If you plan to use public transport, please follow this link for a realistic overview of your commute: Plan Your Journey
Hours of Work
You will be contracted to work 48 hours per 4-week period, your hours of work will be Fridays and Mondays only, from 10:00am to 4:30pm.
As our village is open 365 days of the year, your working hours will include public / bank holidays and during Christmas and / or New Year on a rota basis with a premium rate of pay for hours worked on a Sunday.
Benefits
Colleague Bonus Scheme
Pension Scheme with Life Assurance
Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
Free use of our leisure facilities
Discounted Center Parcs breaks
20% discount in our restaurant and retail outlets
Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
An Employee Assistance Program - providing support on financial, health and legal matters
Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
If this sounds like your ideal job, then we'd love to see your application.
Closing date
2nd April ****
Interviews to be held
Ongoing
Please note this vacancy may close at any time once sufficient applications have been received.
Early submission of your application is therefore encouraged.
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Equality, Diversity, and Inclusion
At Center Parcs, everyone's welcome.
We recognise that we're all at our best when we're being ourselves.
We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect.
We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging.
We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.
Please let us know if you require any support or reasonable adjustments during the application or interview process.
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