About Northern Trust:
Northern Trust is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.
Role/ Department
This role is based in Limerick and involves maintaining and developing client relationships both internally and externally.
The successful candidate will support clients and team members in the products and services we manage to ensure a superior level of service to our ever-increasing client base.
Main Responsibilities
1. Ownership of Custody Relationship for assigned clients.
2. Develop and maintain effective relationships with critical business partners, internal clients, and relevant third parties.
3. Track service and delivery results against project plans and Service Level Delivery.
4. Monitor service delivery through client reviews, internal/external surveys, specific client feedback, consultant feedback.
5. Provide appropriate escalation of service and delivery and other relevant issues/opportunities to Relationship Managers, Client Service Managers, Internal Stakeholders.
6. Assist the team at all opportunities with the goal of delivering proactive, unparalleled service to clients.
Skills/ Qualifications
* Experience within Fund Services (preferably Custody).
* Comprehensive knowledge of the securities industry, its products, and instruments.
* Excellent interpersonal skills including ability to persuade and influence change/best practice.
* Ability to communicate with partners and clients at all levels.
* Ability to foster an inclusive environment within the team.
* Ability to learn and share client strategy, products, and industry initiatives.
* Proven ability to improve service delivery, increase efficiency, effectiveness, and overall productivity.
Working with Us
We are a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve.