Customer Success Manager, Marketing Cloud - French Speaking
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About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action.
Tech meets trust.
And innovation isn't a buzzword — it's a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.
Responsibilities
Use our Customer Success Methodology to understand their goals, assess their capabilities, and provide recommendations to help them accelerate the achievement of their business and technology objectives.
Develop an understanding and knowledge of customers' Salesforce implementation and evangelise the capabilities of Salesforce across all of our Clouds.
Guide a customer on organisational strategy, governance and organisational change standard processes based on customer needs.
Demonstrate hands‑on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap.
Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
Produce and implement a comprehensive adoption path showing the current state, target future state with a timeline, and an underlying enablement plan.
Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth.
Build and cultivate executive‑level relationships with the customer's IT and business executive leadership, sponsors, and decision‑makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator.
Working with the account team and Salesforce Execs, optimally network within accounts from the executive level down, to help customers work towards their goals.
When appropriate, recommend additional Salesforce services and advisory experts needed to drive success.
Proactively communicates technical product changes, degradations, outages, end‑of‑life and other relevant updates.
Preferred Skills
Solid understanding of Salesforce product and platform features, capabilities, and best use.
Ability to articulate the importance and value of Governance to Business and IT executives.
A good understanding of enterprise architecture principles is strongly preferred.
Ability to quickly grasp and distinctly explain technological and business concepts.
Serve as a trusted advisor, with a deep curiosity to understand your customers, their motivations and needs, and how to approach ensuring their success.
Degree or equivalent experience or proven experience required.
Experience will be evaluated based on the core proficiencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
The ideal candidate should have an understanding of a retail company's e‑commerce strategy, including omnichannel integration and online sales support, as well as insight into customer lifetime value, digital engagement, and conversion optimisation.
Required Skills
Experienced professional with 7‑10 years of relevant industry expertise.
In‑depth knowledge in one or more Lines of Business (Lo Bs) – a specific cloud or industry.
Strong consulting skills and confirmed results working as a Trusted Advisor to drive business value for customers.
Ability to drive effective influencing conversations at the C‑level; facilitate difficult discussions and be adept at handling objections.
Benefits & Perks
Check out our benefits site which explains our various benefits, including well‑being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.
Accommodations
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Posting Statement
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment.
… (long legal statement about non‑discrimination and equal opportunity)
Seniority Level
Not Applicable
Employment Type
Full‑time
Job Function
Other
Industries
Software Development, IT Services and IT Consulting, and Technology, Information and Internet
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