Business Application Support Specialist
We are seeking an experienced Business Application Support specialist to manage our Microsoft 365 (M365) landscape, ensuring seamless end-to-end support for our users.
The ideal candidate will possess extensive experience in IT support, with expertise in integrating third-party applications using Microsoft Graph API and configuring Microsoft Enterprise SSO for third-party applications.
* Maintain the M365 environment, including SharePoint, Outlook, Teams, and Power Platform
* Provide first-line support for M365 landscape and applications
* Manage Azure Active Directory (AAD) groups and ensure they are up to date
* Work with project managers to set up SSO and other integrations with Microsoft products
* Develop new applications in Power Platforms to support IT and other workstreams
* Continuously assess usage of SharePoint Intranet and MS Teams to provide assurance that platforms are being used appropriately
* Act as leading technician for helpdesk incidents relating to M365 landscape and applications
* Process Improvement: continually monitor and assess IT processes and refine as necessary
Key Requirements:
* 10+ years of experience in IT Support
* 5+ years' experience delivering IT Support
* Proficient in integrating third-party applications using Microsoft Graph API
* Experienced with M365, including SharePoint, Outlook, and Teams
* Experienced with PowerShell and Azure Active Directory (AAD)
* Strong communication and interpersonal skills
* Formal Education Qualifications: Level 8 degree (or equivalent) in relevant subject area e.g., engineering, computer science preferred
What We Offer:
* A healthy, productive, and flexible working environment that respects work-life balance
* An equal opportunity employer committed to creating an inclusive environment for all employees
About Us:
We are a global professional services company with over 22,000 people in more than 60 countries. We work with clients across real estate, infrastructure, energy and natural resources, transforming together to deliver outcomes that improve people's lives.