Job Title: Hospitality Specialist
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The position we are seeking to fill requires a highly skilled and experienced individual who can provide exceptional customer service. Our ideal candidate will be responsible for greeting and assisting guests, managing bookings and reservations, and handling phone and email inquiries.
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Required Skills and Qualifications:
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1. Excellent communication and interpersonal skills
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2. Ability to work effectively in a fast-paced environment
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3. Proficient in IT skills, including Hotsoft or similar
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4. Meticulous attention to detail
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5. Previous experience in hospitality or a related field is desirable but not essential
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6. Strong organizational and time management skills
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7. Able to work independently and as part of a team
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8. Professional and friendly demeanor
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9. Ability to think on feet and handle unexpected situations
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10. Good sense of humor and energy levels to match the demands of the role
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11. Basic bookkeeping skills are an advantage but not required
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12. Capacity to maintain accurate records and process payments efficiently
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13. High level of professionalism, discretion, and confidentiality
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14. Excellent customer service skills and ability to work with people from diverse backgrounds
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15. Flexibility to work five days out of seven, including weekends
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16. Competitive salary package dependent on experience
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17. Opportunity to work with a dynamic team in a unique and exclusive setting
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18. Sense of satisfaction from making a positive impact on customers' experiences
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