What You Need to Know: Matrix Recruitment are currently recruiting for a Branch and Operations Manager with our financial client based in Waterford.
Exciting opportunity to be part of driving service excellence and regulatory best practice in the financial sector.
Your New Job: In this exciting role, you will be responsible for operational performance across multiple branches, a central service hub, and a range of digital and in-person member channels.
Key Duties and Responsibilities: Lead and oversee daily operations across branches, central hub, and digital platforms Translate strategic objectives into actionable operational plans Maintain compliance with all relevant regulations and internal policies Standardise service delivery while fostering strong local relationships Oversee payments, onboarding, and product support processes Drive improvements in member satisfaction and efficiency Lead and develop service-focused teams, promoting a positive culture Manage operational risk and support internal and external audits Use data-driven insights for performance reporting and process enhancement What Are We Looking For?: 5 years+ senior experience within an Irish credit union or similar banking experience In-depth knowledge of the Credit Union Act and regulatory landscape preferred Knowledge of AML/CFT, member onboarding, and payments Excellent communicator with strategic, data-driven mindset Some experience in people development preferred Relevant business or financial qualification (desirable) Apply for This Job: Apply for this job now or get in touch with Rena on for more information.
Compliance Statement: By applying, you are giving consent for Matrix Recruitment to contact you about this job.
We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy.
All CVs are treated in strict confidence and will not be submitted to any client without your prior knowledge and permission.
Please note that due to the high volume of applications, we can only respond to candidates who meet the criteria for the role.
We Value Your Trust.
Skills: operations manager onboarding payments oversight credit union act cbi central bank regulations