The business operates
three revenue centres
:
* The Café
(c.80% of revenue) a 400-seat, multi-floor, table-service operation
* Retail Shop
* Events
This role has
full responsibility for the Café
, which is the commercial engine of the business, with
expected revenue of c.€5m in 2026
.
The
Retail and Events businesses remain under the responsibility of the Operations Manager
, to whom this role reports.
The Role
* Full operational leadership of a
400-seat, two-floor, table-service café
in a protected heritage building on Grafton Street
* Responsibility for café performance within a
multi-revenue hospitality business
, working closely with the Operations Manager and peer leaders
* Visible, authoritative presence on the floor during service, leading pace, flow, service quality and recovery
* Direct leadership of a large, diverse team (typically 50
–
80 people across seasons) with clear standards, structure and accountability
* Ownership of café labour control, productivity, cash handling, service execution and guest experience
* Leadership through significant seasonal and daily volatility without erosion of standards or discipline
* Delivery of agreed standards, plans and priorities set in collaboration with the Operations Manager and ownership
* Practical input into marketing and growth initiatives as they affect the café operation
About You
* A
proven Café GM / Restaurant Manager or senior hospitality operator
with recent P&L responsibility at similar or greater scale
* Strong background in
high-volume, table-service or retail-led hospitality
where guests are not captive and execution matters
* Comfortable leading large teams in complex, high-pressure environments
* Commercially literate, decisive and resilient, with a strong on-floor leadership style
* Willing and able to enforce standards, address underperformance and take difficult decisions
* Experienced operating within flagship, heritage or highly visible venues
This is
not a step-up role
. It requires someone who has already run a large, demanding café or restaurant operation and can take control quickly.
Why Bewley's Grafton Street
* One of Ireland's most recognisable hospitality institutions
* A family-owned business
with long-term commitment and ambition
* A clearly defined senior role with real scale and responsibility
* The opportunity to lead a flagship café generating
c.€5m annually
, within a disciplined operational structure